Refund policy

At SilkNook, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we’ll work with you to make it right.

Returns
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and include the original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong product, contact SilkNook as soon as possible. Photos of the item and packaging may be requested so we can resolve the issue.

Apparel
Unworn and unused apparel may be returned within 30 days of delivery. Items must be in their original condition and free from signs of wear, washing, pet hair, odors, or other damage.

Non-Returnable Items
Used enclosures, used accessories, customized/personalized products, gift cards, and clearance/final-sale items cannot be returned unless they arrived damaged or defective.

Refunds
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but orders that have already been shipped cannot be changed or canceled.

Questions?
If you have any questions about a return, refund, or your SilkNook order, please contact us at support@shopsilknook.com.

SilkNook
Built for Jumping Spiders 🕷️